Ho, Ho, Ho!
We’re delighted that our Grotto will be open this year to give your kids a magical festive experience!
Santa is very much looking forward to seeing all the good girls and boys to find out what is on their Christmas wish list and with some important changes to the Grotto set up and some additional guidelines in place, we can ensure that the visit will be both safe and enjoyable.
Tickets must be booked online in advance (see below for booking info). This includes an age appropriate gift plus you can take as many photos/videos as you would like (just from a 2m distance!)
DATES & TIMES:
See online booking for available dates and times
Visit to Santa with gift: £5.50
Ground floor, outside Debenhams
Tickets must be purchased online in advance – 5min slots are available and you can book up to 3 children (from same household) in a 5min slot - please note, each child must have a ticket so please book the correct number of tickets for your visit.
We will have the following measures in place for a safe visit:
Please arrive at your visit time or no more than a couple of minutes before your slot to minimise contact with others.
A festive safety screen will be in place between Santa and your child(ren).
In line with Government guidance, adults accompanying children into the Grotto will be required to remain two metres from Santa. You can still take photos/videos, just from a distance!
Please wear a face covering at all times when in the centre, including during the Grotto visit (unless exempt).
Please ensure your whole party uses the hand sanitiser station before entering the Grotto.
ON THE DAY
The Grotto is located on the ground floor outside Debenhams.
Please arrive at your visit time or no more than a couple of minutes before your allotted time.
Please bring your ticket with your QR code on it. This can be on your phone or printed.
Take as many photos and videos as you’d like, just from a 2m distance!
Santa’s Grotto is wheelchair accessible.
If you have any special requirements, please call us on 0131 475 9400 or email firstname.lastname@example.org prior to booking a ticket so we can ensure that we can suitably and safely accommodate your requirements.
Your ticket is only valid for the date and time specified on your email confirmation.
Every child or baby booked at Santa’s Grotto requires a ticket – gifts are age appropriate.
The maximum number we can accept in a 5- minute time slot is two adults and three children (from the same household). You only pay for children.
No refunds given unless we have to cancel the event due to Government restrictions. You will be able to reschedule your ticket to another date/time if there is availability (please email email@example.com to make your request).
Presents cannot be exchanged either during or after the Santa’s Grotto experience.
Your child will receive a present deemed suitable for the age given when purchasing tickets.
Please be aware we will only use your personal information to contact you about this event. If you opt in to receive communications via email, you will be able to unsubscribe at any time.
Ho, Ho, Ho!