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Customer Service & Mobility Service

Customer Service & Mobility Service

Our Customer Service Desk will be relocated to the 2nd floor from Monday 17th August to a spacious area that allows our team to safely assist you. You can find us over the walkway between Nando's and Britannia entrance on the 2nd floor (across from the entrance to Britannia and next to Pure Gym).


Our FREE Mobility Service will be operating again from Monday 17th August.

Wheelchairs and Mobility Scooters are available to hire for use while you are in the centre. To request use of this service, please call 0131 475 9400 and the mobility aid will be brought to you.  When you are ready to leave, you just call again to arrange for the mobility aid to be collected from you.

The service is free to use but you do need to register to access the service – this can be done on the day of your visit. Proof of name and address are required.

Enhanced cleaning procedures are in place to ensure a safe service.

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